A new ISO 9001:2015 standard has been in force since 14 September 2015, which is, in fact, an improved version of ISO 9001:2008. This is a general standard for quality management systems which represents an ideal basis for quality assurance systems. This certificate will provide you with a recognized proof in your field of work on a functioning management system, which documents your aspiration towards quality. TÜVadria offers combined auditing services in line with ISO 9001:2015 and specific standards.

The international standard ISO 14001:2015 regulates all requirements related to environmental management systems. Environment is nowadays an extremely important aspect of development. By implementing this standard, a framework for development is established which is based on protection of environment, pollution is prevented and natural resources protected. Environmental management system (EMS) involves arrangement of the organization, planning activities, responsibilities, actions, development procedures, implementation, achievement, reassessment and maintenance of the environmental management politics. This standard is compatible with other management systems.

OHSAS 18001:2007 provides requirements related to the occupational health and safety management system which is in place for the purpose of managing life and health risks employees and other stakeholders are exposed to, as well as a constant improvement of safety of all processes implemented in organization. At the same time, the organization has to plan, prepare and organize processes in line with the valid applicable legal regulations and by-laws in the field of safety and health protection. OHSAS 18001 specification is compatible with norms ISO 9001 and ISO 14001, so that integration of all three systems into one integrated management system would be mitigated.

System politics has to contain goals related to constant improvement of protection of occupational health and safety, depending on established and planned risks. The goals that pertain to occupational health and safety have to be established and maintained at all relevant functions and levels within organization and should be appreciable, where possible.

HACCP, as an internationally recognized standard, is very important since it imposes strict consideration of safety and quality regulations on all participants in the food chain. “Hazard Analysis Critical Control Points” (HACCP) is a systematic method of analysis and assessment of relevant dangers, as well as the critical control points (CCP`s) within a production process, including its previous and all consequent processes.

The target group are producers of food, equipment and suppliers, as well as big kitchens, hotels and restaurants.

ISO 22000:2005 is a globally unique standard in food safety management. It does not pertain merely to food, fodder, producers of spices and additives, but also to gastronomy, big kitchens and their suppliers, as well as to farmers, producers of food processing equipment, transportation and warehousing companies, service providers in the field of pest control, specialized providers of education and personnel service providers, producers of fertilizers and cleaning and disinfection products, such as a shop. ISO 22000:2005 pertains to all links in a chain: from the field to your plate.

FSSC 22000 is a certification scheme created by the Foundation for Food Safety Certification with the seat in Holland. It was published and approved in 2009 by GFSI (Global Food Safety Initiative) as a response to the needs of international food business regarding an independent, ISO-based scheme for food safety certification. FSSC 22000 covers the key requirements of many existing norms and programs, such as: GMP, HACCP, BRC, IFS, and ensures conditions for distribution of products in global retail chains. FSSC 22000:2010 is based on the existing internationally recognized food safety management norm ISO 22000, technical specifications ISO/TS 22002 – 1:2009 (or their equivalent PAS 220) and ISO/TS 22003.

Requirements of the ISO/IEC 27001 standard prescribe the way in which information security needs to be organized in any type of organization. We can freely say that this is the basic information security management norm.

ISO 50001 is a new global standard in energy efficiency management: it helps establish an energy policy with concrete goals in order to improve energy efficiency, set a base for the use of energy, identify critical areas and understand elements which affect the use of energy, conducts periodical forecasts related to the use of energy, considers energy consumption when making decisions related to designing and purchasing equipment, materials or services.

The most important thing in the hotel and catering industry is to meet the expectation of guests. To achieve this, one needs to constantly work on service improvement. Hotel and catering industry depends on meeting the expectations of their customers and continuous improvements are needed to try to meet them all. It is very important to recognize a service your guests are expecting and to introduce it into your hotel in a high-quality way. We offer certification of service and hygiene quality in hotel and catering industry which will suit your organization. By owning a certificate for service and hygiene quality in hotel and catering industry, you are not only showing your focus on the quality of your organization’s services, your personnel, high-quality meeting of your guests’ expectations, but also that you are living this quality. This certificate helps you build a positive image and increase the number of potential guests.